Welcome to Canvas Time SA. By placing an order through our website, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase.
- Orders and Personalised Products
Canvas Time SA specialises in personalised and custom-made printing products, including canvas portraits, photo prints, personalised gifts and other printed products.
Customers are responsible for ensuring that all photographs, names, wording, sizes and other information submitted when placing an order are correct.
Where a design or artwork proof is provided for approval, production may begin once the customer has approved the design.
- Image Quality
The final print quality depends largely on the quality and resolution of the photograph or artwork supplied by the customer.
Where possible, Canvas Time SA may advise customers when an image appears unsuitable for the requested print size. However, customers remain responsible for supplying suitable photographs or artwork.
Colours displayed on phones, computers and other screens may differ slightly from the final printed product due to differences in screen settings, printing processes and materials.
- Payments
Orders must be paid for using the payment methods available on our website.
Production of an order may only begin once payment has been successfully received or confirmed.
- Cancellations
Customers who wish to cancel an order should contact Canvas Time SA as soon as possible.
Orders may be cancelled for a refund if production has not yet started.
Because many of our products are personalised or custom-made specifically for each customer, an order cannot normally be cancelled once printing, production or customisation has started.
If we are unable to fulfil an order after payment has been received, the customer will be offered an appropriate alternative or a refund.
- Refunds and Returns
Due to the personalised nature of many Canvas Time SA products, we generally cannot accept returns or provide refunds simply because a customer changes their mind after a personalised product has entered production.
However, if an item supplied by Canvas Time SA is defective, damaged, incorrectly produced, or materially different from the order approved by the customer, please contact us as soon as reasonably possible after receiving the order.
We may request photographs of the product and packaging so that we can assess the issue.
Where Canvas Time SA confirms that an item is defective, damaged or incorrectly produced, we will provide an appropriate remedy in accordance with applicable South African consumer law. Depending on the circumstances, this may include repairing the product, replacing it, reprinting it or providing a refund.
Nothing in these Terms & Conditions is intended to limit any rights that customers may have under applicable South African consumer protection legislation.
- Delivery
Canvas Time SA offers delivery to eligible addresses within South Africa using available courier or delivery services.
Delivery charges, where applicable, will be communicated or displayed during the ordering process.
Estimated production and delivery times are provided as guidelines and may vary depending on the product, order volume, destination and courier service.
Once an order has been handed to a courier, delivery may be affected by circumstances outside Canvas Time SA’s direct control. We will, where reasonably possible, assist customers with delivery-related enquiries.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Additional delivery charges resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer.
- Damaged Orders During Delivery
Customers should inspect their orders as soon as possible after delivery.
If an order arrives visibly damaged, please contact Canvas Time SA promptly and provide photographs of the damaged product and, where possible, the packaging.
We will assess the matter and assist with an appropriate resolution.
- Intellectual Property and Customer-Supplied Images
By submitting photographs, logos, artwork or other material to Canvas Time SA for printing, the customer confirms that they have the necessary permission or rights to use and reproduce that material.
The customer remains responsible for material supplied for printing.
- Privacy
Customer information supplied when placing an order will be handled for legitimate business purposes such as processing orders, communicating with customers, arranging delivery and processing payments.
Payment transactions made through third-party payment providers are also subject to the relevant payment provider’s terms and privacy practices.
- Contact Us
If you have questions regarding an order, cancellation, refund, return or delivery, please contact Canvas Time SA through the contact details provided on our Contact Us page.
- Changes to These Terms
Canvas Time SA may update these Terms & Conditions from time to time. The version published on our website at the time an order is placed will apply to that order.
Last updated: 17 August 2026