CANVAS TIME SA – PRIVACY POLICY
Last updated: 18 August 2026
Canvas Time SA respects the privacy of our customers and is committed to protecting the personal information entrusted to us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the circumstances in which it may be shared.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).
- Information We Collect
When you use our website, contact us, create an account or place an order, we may collect information such as:
• Your name and surname
• Email address
• Telephone number
• Billing and delivery address
• Order and transaction information
• Communications you send to us
• Photographs, artwork, names, wording or other files submitted for personalised products
• Technical information relating to your use of our website, where applicable
We only collect information that is reasonably necessary for operating our business, providing our services and fulfilling customer orders.
- Photographs and Files Uploaded by Customers
Canvas Time provides personalised printing services. Customers may therefore upload photographs, artwork or other files when ordering products such as canvas portraits, personalised mugs, tumblers, photo gifts and other custom-printed products.
These files are used for the purpose of creating and fulfilling the customer’s order and providing related customer service.
Customers should only upload photographs, artwork or other content that they are authorised to use.
- How We Use Your Information
We may use personal information to:
• Process and fulfil orders
• Produce personalised products
• Arrange collection or delivery
• Communicate about orders
• Provide customer support
• Process and confirm payments
• Maintain transaction and business records
• Improve our website and services
• Prevent fraudulent or unauthorised transactions
• Comply with applicable legal and regulatory requirements
- Payment Information
Online payments may be processed through third-party payment service providers available on our website, such as PayFast and Yoco.
Payment information submitted through these services is processed according to the security and privacy practices of the relevant payment provider. Canvas Time does not intentionally store customers’ complete bank-card details on its website.
- Delivery and Service Providers
Where necessary to fulfil an order, certain customer information may be provided to trusted third parties, such as courier or delivery service providers.
Only information reasonably required to perform the relevant service should be provided.
We may also use service providers that assist us with website hosting, payment processing, communications and other functions necessary to operate our online store.
- Protecting Personal Information
Canvas Time takes reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
- Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business and transaction records, resolve disputes, and comply with applicable legal obligations.
Uploaded customer photographs and files may also be retained for a reasonable period for order fulfilment, customer service, reprints or resolving order-related issues, after which they may be deleted when no longer reasonably required.
- Marketing Communications
Where permitted by law, Canvas Time may communicate with customers about relevant products, services or promotions.
Customers may request to stop receiving direct marketing communications at any time.
- Cookies and Website Information
Our website may use cookies and similar technologies that are necessary for website functionality, shopping-cart operation, checkout, security, analytics or improving the customer experience.
Some third-party services integrated with the website may also use cookies according to their own privacy practices.
- Your Personal Information Rights
Subject to applicable law, customers may request access to personal information Canvas Time holds about them and may request that inaccurate information be corrected or updated.
Customers may also request deletion of personal information where appropriate, subject to any information Canvas Time is legally entitled or required to retain.
- Disclosure Required by Law
Canvas Time may disclose personal information where required or permitted by applicable law, legal process or a lawful request from an authorised public body.
- Changes to This Privacy Policy
Canvas Time may update this Privacy Policy when necessary to reflect changes to our website, services, business practices or applicable legal requirements.
The latest version will be published on this website with an updated revision date.
- Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact Canvas Time through the contact details provided on our website.